This Privacy Policy explains how g7vip collects, processes, stores, and safeguards the personal information of players who use our platform. We are committed to handling your data responsibly and transparently, in compliance with applicable data protection standards.
Last updated: June 2026 | Effective immediately upon account registration.
All personal data transmitted between your browser and g7vip's servers is encrypted using TLS 1.3 — the same standard employed by major Malaysian banking institutions including Maybank and CIMB. Your information is never transmitted in plain text.
g7vip does not sell, rent, or trade your personal data to third-party marketing organisations. Your information is shared only with service providers essential to operating the platform — payment processors, KYC verification partners, and fraud prevention systems — under strict data processing agreements.
g7vip collects only the personal information necessary to operate a licensed gaming platform — registration details, KYC documentation, transaction records, and usage data. We do not collect information beyond what is required for regulatory compliance, service delivery, and security purposes.
Registered g7vip players have the right to access a copy of the personal data we hold, request corrections to inaccurate information, and request deletion of data where legally permissible. These rights can be exercised by contacting our support team.
g7vip's data handling practices comply with the requirements of our international gaming licence and applicable data protection frameworks. Our data retention and processing policies are reviewed periodically to ensure continued compliance with evolving regulatory standards.
You may opt out of receiving promotional communications from g7vip at any time by adjusting your notification preferences in your account settings, or by contacting our support team. Opting out of marketing communications does not affect service-related notifications such as deposit confirmations and security alerts.
1.1 This Privacy Policy applies to all personal data collected, processed, and stored by g7vip in connection with the operation of the platform at g7vip.app ("Platform"). It applies to all current and former registered players, prospective players who interact with the Platform without registering, and any individual whose personal data is submitted to g7vip in the course of a support enquiry, KYC process, or payment transaction.
1.2 For the purposes of this Policy, "personal data" means any information relating to an identified or identifiable natural person — including names, email addresses, national identification numbers (such as MyKad numbers for Malaysian nationals), device identifiers, and financial transaction data.
1.3 By registering an account or continuing to use the g7vip Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any aspect of this Policy, you should discontinue use of the Platform and may request account closure in accordance with the Terms & Conditions.
1.4 This Policy is intended to supplement and should be read in conjunction with the g7vip Terms & Conditions. In the event of any conflict, the Terms & Conditions shall prevail in matters of platform use, and this Privacy Policy shall prevail in matters of data handling.
2.1 Registration Data. When you create a g7vip account, we collect the information you provide directly: full name, date of birth, email address, mobile phone number, and chosen username. For Malaysian players, this typically includes your MyKad number as part of age verification and KYC compliance requirements under our gaming licence.
2.2 Identity Verification (KYC) Documents. To comply with anti-money laundering regulations and our licensing obligations, we may require copies of government-issued identification (such as your MyKad or passport), proof of residential address (utility bill or bank statement), and proof of payment method (screenshot of your Touch n Go eWallet, Boost account, or bank statement). These documents are processed and stored in accordance with section 7 (Data Retention) of this Policy.
2.3 Financial Transaction Data. We record all deposit and withdrawal transactions associated with your g7vip account, including amounts, timestamps, payment methods used, and transaction reference numbers. We do not store full bank account numbers or full card numbers; only the information necessary to process and reference your transactions is retained.
2.4 Gameplay and Betting Activity. g7vip records all wager placements, game sessions, bet outcomes, and account balance changes. This data is retained for regulatory audit purposes, dispute resolution, and responsible gaming monitoring (including detection of patterns indicative of problem gambling).
2.5 Device and Technical Data. When you access the g7vip Platform, we automatically collect technical information including your IP address, browser type and version, operating system, device identifiers, screen resolution, and session timestamps. This information is used for security monitoring, fraud prevention, and platform optimisation.
2.6 Communications Data. If you contact g7vip via live chat, email, or any other support channel, we retain records of those communications for quality assurance, dispute resolution, and regulatory compliance purposes.
g7vip uses the personal data we collect for the following purposes:
4.1 Contractual necessity: The majority of g7vip's data processing activities are necessary for the performance of the contract between you and g7vip — specifically, the Terms & Conditions you agree to upon registration. Without processing your registration data, KYC documentation, and transaction records, g7vip cannot provide the services you have engaged it to provide.
4.2 Legal obligation: Processing of KYC documents, transaction monitoring data, and suspicious activity records is required by applicable anti-money laundering regulations and by the conditions of g7vip's international gaming licence. This processing would occur regardless of your consent.
4.3 Legitimate interests: Fraud prevention, platform security, and responsible gaming monitoring are carried out on the basis of g7vip's legitimate interest in maintaining the integrity of the Platform and protecting the interests of all players and the operator.
4.4 Consent: Where g7vip processes your data for marketing communications, this is done on the basis of your consent, as expressed through account registration opt-in preferences. You may withdraw this consent at any time without affecting the lawfulness of processing prior to withdrawal.
5.1 g7vip does not sell, rent, or trade your personal data to any third party for their independent marketing or commercial purposes.
5.2 We may share your personal data with the following categories of third parties, strictly to the extent necessary for the stated purpose:
5.3 All third-party service providers engaged by g7vip are bound by data processing agreements that restrict the use of your personal data to the specific purpose for which it was shared and require equivalent data security standards.
6.1 g7vip uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device by your web browser when you visit g7vip.app.
6.2 We use the following categories of cookies:
6.3 You can control cookie settings through your browser preferences. Disabling non-essential cookies will not prevent you from using the core features of the g7vip Platform, but may affect personalisation and analytics functionality.
7.1 g7vip retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following specific retention periods:
7.2 Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original information.
8.1 g7vip implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
8.2 Notwithstanding these measures, no data transmission over the internet or electronic storage system is completely secure. g7vip cannot guarantee absolute security of your personal data. In the event of a data security incident that poses a risk to your rights, g7vip will notify affected players and the relevant regulatory authority in accordance with applicable notification requirements.
9.1 Subject to applicable data protection law and the specific circumstances of your request, you may exercise the following rights in respect of your personal data held by g7vip:
9.2 To exercise any of these rights, contact g7vip at [email protected], providing your registered username, account email address, and a clear description of the right you wish to exercise. g7vip will respond within 30 days of receiving a verifiable request.
10.1 The g7vip Platform is strictly for adults aged 21 years and above. g7vip does not knowingly collect personal data from individuals under 21. If we discover or are notified that an account has been registered by a person under 21, we will immediately suspend the account, delete the associated personal data to the extent not required for legal reporting purposes, and return any deposits to the original payment source.
10.2 If you are a parent or guardian and believe that a minor has accessed the g7vip Platform, please contact our support team immediately at [email protected]. We will investigate and take appropriate action within 24 hours of receiving a verified report.
11.1 g7vip's servers and some of our third-party service providers may be located in jurisdictions outside Malaysia. When your personal data is transferred to a jurisdiction with different data protection laws, g7vip takes steps to ensure an equivalent level of protection is applied, including through contractual data transfer mechanisms with receiving parties.
11.2 By using the g7vip Platform, you consent to the transfer of your personal data to countries outside Malaysia where necessary for the purposes described in this Policy, subject to the protections described above.
12.1 g7vip reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered players via email or in-platform notification at least 7 days before the change takes effect. The updated Policy will be published at g7vip.app/privacy-policy with a revised "last updated" date.
12.2 Your continued use of the g7vip Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the revised Policy, you may request account closure under the procedure described in the Terms & Conditions.
For any questions, concerns, or requests relating to your personal data and g7vip's privacy practices, please contact us through the following channels:
Please include your registered username, account email address, and a clear description of your enquiry. g7vip will acknowledge receipt of data-related requests within 72 hours and provide a substantive response within 30 days.
Play with confidence knowing your personal and financial data is protected by industry-standard security at g7vip.
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